Return & Refund Policy – Zaynno

Last Updated: June 19, 2026

At Zaynno, customer satisfaction is important to us. This Return & Refund Policy explains your rights and our procedures regarding returns, exchanges, replacements, and refunds for purchases made through our website.

By placing an order with Zaynno, you agree to the terms outlined below.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item arrives damaged or defective.
  • The item received is incorrect.
  • The item significantly differs from its description.
  • The item arrives incomplete or missing parts.

To be eligible for a return, the item must:

  • Be in its original condition whenever possible.
  • Include original packaging when available.
  • Be accompanied by proof of purchase or order number.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products
  • Gift cards
  • Clearance or final-sale items
  • Perishable goods
  • Personal care and hygiene products that have been opened or used

3. Return Request Process

To initiate a return, please contact our customer support team at:

Email: support@zaynno.com

Please include:

  • Full name
  • Order number
  • Description of the issue
  • Clear photos of the product (if applicable)

Our team will review your request and provide instructions within a reasonable timeframe.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

After reviewing the evidence provided, we may offer:

  • A replacement product
  • A full refund
  • Store credit

No additional cost will be charged for approved replacements due to our error.

5. Exchanges

We currently do not offer direct product exchanges.

If you wish to receive a different item, you may request a return (if eligible) and place a new order separately.

6. Refunds

Once your return request has been approved and, where applicable, the item has been received and inspected, we will process your refund.

Refunds will be issued to the original payment method used during checkout.

Please allow:

  • 5–10 business days for refund processing after approval.
  • Additional time depending on your bank, credit card provider, or payment processor.

7. Return Shipping Costs

If the return is due to:

  • A defective item
  • A damaged product
  • An incorrect shipment

Zaynno will cover the return or replacement costs where applicable.

For returns requested for reasons other than product defects or shipping errors, the customer may be responsible for return shipping costs.

8. Order Cancellation

Orders may be canceled before they are processed and shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In such cases, the customer must follow the return process after receiving the item.

9. Lost Packages

If a package is confirmed lost in transit by the carrier, Zaynno may, at its discretion:

  • Reship the order; or
  • Issue a full refund.

Customers should contact us if their package has not arrived within the estimated delivery timeframe.

10. Chargebacks

If you experience an issue with your order, we encourage you to contact our support team before initiating a chargeback with your payment provider.

We are committed to resolving customer concerns promptly and fairly.

11. Contact Information

For questions regarding returns, refunds, or replacements, please contact:

Zaynno
Email: support@zaynno.com
Website: www.zaynno.com

We reserve the right to modify this Return & Refund Policy at any time. Any updates will be posted on this page with a revised effective date.